Guarantees

1 – One month, 100% money back guarantee

All artwork purchases are covered under a 100%, “take one month to decide” money back guarantee. If you are not satisfied with your purchase you can return it for a credit, refund, or exchange for up to one month. Some limitations apply, essentially to prevent internet fraud which, unfortunately, does happen. See the section on Returns below for details.

2 – Lifetime Fade-free Warranty
All work is exclusively printed using fade-free fine art archival papers and inks. All artwork comes with an exclusive Fade Free Warranty designed to protect your investment: if your artwork was to fade we will replace it at no charge for as long as you own it. No questions asked, just return the artwork to us and we will ship you a new piece right away.

3 – Lifetime Framing Warranty
If you purchased your artwork framed from us, and if your framed artwork was to get damaged because of our framing, we will re-frame it or replace it at no charge. Sometimes the materials used by framers — such as tape, matboard, backing board, etc — can damage your artwork. To prevent this we use only use the finest archival materials, and we guarantee that our framing will not damage your artwork in any way. However, if for some reason something was ever to happen, you are 100% covered. This warranty applies to each and every piece we frame and mat for you. A unique Terry Gipson Photography Seal of Authenticity, which is placed on the back of every piece framed by us, must be present on your piece for this warranty to be honored. This warranty does not apply to pieces which are not framed by us.

4 – Personal Style Warranty
I guarantee that my work is done according to my personal style and shows the scenes I photographed in a way that is different from what other people looking at these same scenes would see. To this end I use a variety of techniques including the creation of a specific color palette for each photograph, the removal or addition of elements in the image, changing the shape of some elements, cropping or reformatting the original photograph and more. If the photograph you purchase from me shows the landscape exactly the same way as you saw it in person, I will refund your money. Read my Artist Statement for more in-depth details about my personal style.

The three following characteristics apply to each photograph

5 – Each photograph carries the unique Terry Gipson Photography Seal of Authenticity
Each photograph comes with my unique Terry Gipson Photography Seal of Authenticity label on the back of your artwork. The presence of this label guarantees that you own an original Terry Gipson Fine Art photograph. Our Lifetime fade free warranty is honored on all artwork printed by me. Our lifetime Framing Warranty is honored on all artwork framed by us and which carry Terry Gipson’s label.
6 – Each photograph is individually hand-signed by Terry Gipson
All of my matted fine art prints are signed on the print and on the mat. This way, if you decide to re-mat your artwork, you will still have my signature on the print. I sign all fine art prints using an archival pen which does not fade nor damage the print.
7 – Each image is printed using the latest equipment and supplies
Digital photography is a quickly changing medium. As technology and supplies change, so does my workflow and approach. To guarantee that you always receive the latest and highest print quality, each print is made when you order it.

8 – Our prices increase regularly
This pricing structure guarantees that your investment increases in value proportionally. All orders placed after a price increase are billed at the new prices. We do reserve the right to change our prices and policies at any time without notice.

9 – Shipping
Shipping costs are calculated based on destination, going from Littleton, Colorado, to your location. US orders are shipped via US Postal Service insured and traceable. International and overseas orders are shipped via US Postal Service Airmail insured. Large pieces are shipped truck freight. Some special offers include free US shipping. In this case please refer to the ongoing special order page for shipping details.

10 – Your package is both insured and traceable
We want you to receive your order in perfect condition. To this end we take all the necessary precautions so that your order is not damaged during shipping. Matted photographs are packed within multiple oversize layers of cardboard and corners are reinforced. Framed artwork is wrapped in bubble wrap, wrapped in cardboard then placed in an oversize box with foam peanuts all around. All packages are insured and traceable.
If for some reason your package was damaged during shipping, despite all the care we took packing it, you are covered by our exclusive free replacement warranty. Just call us, then return the damaged item to us insured and traceable, and we will ship you a brand new one at no extra charge.
We want you to enjoy your order for years to come and to have wonderful memories associated with it, and we do our best to make this happen with each and every purchase. Our track record is excellent.

11 – Returns
We want you to know that each and every fine art print purchase, matted or matted and framed, is covered by our 100%, “take one month to decide” money back guarantee. We want you to be totally satisfied with your purchase and enjoy displaying our artwork in your home or office. If this is not the case, just return the artwork to us and we will refund your money or exchange the artwork. This warranty will be honored whether you made your purchase over the internet, over the phone, or in person. This warranty does not apply to personally autographed and/or dated pieces, to pieces sold at heavily discounted prices, nor to pieces which were altered, modified, re-framed or re-matted by someone other than me. Your piece must be in like-new condition when we receive it.
This policy applies only to fine art prints. You are responsible for the cost of return shipping from your location to ours. Shipping costs from us to you are not refundable. For the print of the month, the shipping costs are 10% of the cost of your order. If you have purchased multiple pieces from us and wish to return them for a refund you need to ship your pieces back to us all at the same time, preferably in a single package. Your return needs to be insured and traceable. Each return must be preceded by communication with us by phone, in person, or email, notifying us that a return is coming. Returns for which we have not been notified, and returns that have not been approved by us, will be returned to sender. Our policies are subject to change at any time without notice.

12 – Refund policy for products other than fine art prints
We have a no return policy on software, DVD’s, CDs, companion prints, custom mats, portfolio cases, workshops and seminars, eBooks, books and personalized books, prints or artwork and all other products or services besides fine art prints. None of these are refundable.

13 – Unfulfilled or partially filled orders
In the event of an order being placed and either not fulfilled or partially filled due to no fault on our part (for example if you fail to let us know which piece(s) you want us to ship you), you will be given a credit for the unspent amount. This credit can be used towards future print orders. If the dollar amount of your order exceeds your credit you will be charged the difference prior to shipping.

14 – eBooks
Make sure that you make multiple backups of your eBook purchases and that you keep your eBooks in a safe place. We can only replace lost eBook purchases for 15 days after the day you placed your order.

15 – Sales tax
No sales tax is charged to out-of-state and international orders. Orders shipped within Colorado are charged the tax rate at the location of delivery.

As always I can be reached at terry@terrygipsonphotography.com for questions, ideas, or feedback.

last updated 08/13/2019 with special thanks to Alain Briot